Senior Specialist  Customer Service

Senior Specialist  Customer Service
Location : Abu Dhabi
Closing Date :ASAP

Job Purpose
Deliver the promise of providing a superior and differentiated customer experience by developing excellent client relationships and ensuring fast and smooth resolution of customer issues.

Educational and Technical Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree preferred.
Language Skills: Excellent English. Arabic is an added advantage
Years of Experience: A minimum of 8-10 years of experience in a similar role

Nature of Experience:
·     Experience in Liner Customer Service Management in UAE.
·     Ability to understand strategic issues and hold an overall perspective of the organization.
·     Cultural sensitivity and adaptability.
·     Experience working with government agencies
·     Strong analytical and research skills.
·     Strong interpersonal skills and the ability to collaborate effectively with individuals at all levels of the organization.
·     Track record for solving complex problems, designing creative strategies, and delivering significant impact.
·     Proficiency in customer service methodologies, tools and best practices