Manager, Corporate Communication Minimum Job Requirements Objective JOB PURPOSE: Lead the formulation and implementation of comprehensive strategies that cater to the diverse stakeholders of Fertil, Fertiglobe, and its subsidiary companies. Through strategic alignment of communication and CSR endeavors with business objectives, drive meaningful societal progress while fortifying and elevating the brand’s reputation. Demonstrate an unwavering commitment to nurturing valuable stakeholder relationships, embedding sustainable practices, and crafting engaging communication narratives. Fertiglobe is the world’s largest seaborne exporter of urea and ammonia combined, and an early mover in sustainable ammonia. Fertiglobe’s production capacity comprises of 6.6 million tons of urea and merchant ammonia, produced at four subsidiaries in the UAE, Egypt and Algeria, making it the largest producer of nitrogen fertilizers in the Middle East and North Africa (MENA), and benefits from direct access to six key ports and distribution hubs on the Mediterranean Sea, Red Sea, and the Arab Gulf. Headquartered in Abu Dhabi and incorporated in Abu Dhabi Global Market (ADGM), Fertiglobe employs more than 2,700 employees. Fertiglobe is listed on the Abu Dhabi Securities Exchange (“ADX”) under the symbol “FERTIGLB” and ISIN “AEF000901015. To find out more, visit: www.fertiglobe.com. KEY ACCOUNTABILITIES: Job-Specific Accountabilities Internal and External Communications and CSR Strategy and Planning · Plans and manages policies and procedures for Fertil and Fertiglobe’s communication function while supporting the development of internal and external corporate communications strategies, policies, and Content. Develop engaging and informative content for a variety of internal and external mediums, including digital platforms such as the corporate website, social media platforms, blogs, email newsletters, and other digital channels. · Create high-quality digital content. · Develops and prepares key messages, content, and narratives focused on Fertiglobe and Fertil’s business activities, achievements, and milestones, while researching, writing, editing, and proofreading accurate and up-to-date content for both internal and external communications. · Stay up to date with industry Trends. Support the execution of communications plans and activities in Fertiglobe / Fertil and related Divisions. · Plan and organize local, regional and international events and conferences. · Oversees and manages the company brand for Fertil and Fertiglobe, ensuring consistent messaging and alignment with corporate values across all communication channels and initiatives. · Manage public relations and reputation risk management to increase awareness of Fertiglobe / Fertil business operations to external and internal stakeholders. · Build and execute internal communications and campaigns and culture transformation programs and drive awareness and action in support of strategic initiatives and programs. · Establish the identification of opportunities for employee volunteering programs and their coordination with Internal Communications. · Prepare and conduct communications needs assessments for the company divisions, projects and initiatives. · Develop and prepare the provision of information for elaboration of company management communications and outreach strategy based on the corporate communications strategy. · Manage and facilitate events and leadership activities that support the communication objectives of company. · Oversee the Group intranet and internal communication platforms, ensuring content is up-to-date and links are accurate for effective information dissemination. Lead the team to ensure the required mandate from corporate communication is fulfilled and concern stakeholders are satisfied. Generic Accountabilities Operational Plans · Develops consistent and realistic long- and short-term operational plans for the Department in line with the Division objectives and manage the implementation of the approved long and short term plans and ensure they are effectively converted into its performance objectives to realize the Division Objectives and established service levels. Budgets and Operational Plans · Develops and manages the Department annual budget in line with the Division’s business objectives and operational plans ensuring that adequate funding provision is made for all Department activities. · Monitors expenditure against approved Department budget on a regular basis; investigate, highlight and reconcile any significant variances to ensure effective performance and cost control. Policies, Systems, Processes & Procedures · Develops and implements appropriate Department policies, processes, systems, standards, procedures and internal controls, Company guidelines to support execution of the Division’s work programs in line with Company and International standards. Performance Management · Contributes to the development of the Division’s KPI’s and ensure proper cascade of the Performance objectives within the Department and establish monitoring mechanisms to ensure delivery of these objectives and promote a performance driven culture. · Manages the implementation of the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines. People Development · Develops knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capital to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets. Organization Structure and Development · Reviews, develops, and recommends the appropriate organization structure for the Department that will best utilize human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives. Risk Management · Contributes and supports establishment of a Corporate Integrated Risk Management System within the Department, while identifying and assessing relevant domain risks and implement measures to manage and mitigate all identified risks within the Department. · Communicates corporate business ethics and Company’s Code of Conduct to employees within the Department and ensure compliance to the Corporate Policies and guidelines. Innovation and Continuous Improvement · Promotes an organization culture that encourages innovation, enhances employee motivation, and supports initiatives for implementation of Change Management to continuously improve the Department operations and services. · Recommends improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards to define intelligent solutions for issues confronting the Department. Health, Safety, Environment (HSE) and Sustainability · Supports the institution and implementation of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices, and ADNOC Code of Practices. · Ensures adequate HSE training and induction for all Department employees to meet HSE standards. Management Information Systems (MIS) and Reports · Ensures that all Department MIS

Senior Specialist  Customer Service Location : Abu Dhabi Closing Date :ASAP Job Purpose Deliver the promise of providing a superior and differentiated customer experience by developing excellent client relationships and ensuring fast and smooth resolution of customer issues. Educational and Technical Qualifications: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree preferred. Language Skills: Excellent English. Arabic is an added advantage Years of Experience: A minimum of 8-10 years of experience in a similar role Nature of Experience: ·     Experience in Liner Customer Service Management in UAE. ·     Ability to understand strategic issues and hold an overall perspective of the organization. ·     Cultural sensitivity and adaptability. ·     Experience working with government agencies ·     Strong analytical and research skills. ·     Strong interpersonal skills and the ability to collaborate effectively with individuals at all levels of the organization. ·     Track record for solving complex problems, designing creative strategies, and delivering significant impact. ·     Proficiency in customer service methodologies, tools and best practices